Terms & Conditions - 5-Step Cyber Health Check (Onsite)

1. Cyber Essentials

• It is your responsibility to submit the self-assessment itself.
• We cannot guarantee that you pass the Cyber Essentials certification, as some elements are beyond our control.
• It is your responsibility to ensure that all the work required is done in order to pass the Cyber Essentials certification.
• The certification is valid for 12 months.
• No refunds will be given if you fail the Cyber Essentials assessment or audit.

2. Copyright

• The policy templates supplied are the copyright of Jovasi Technology Limited, and are not to be redistributed without our written authorisation.

3. Vulnerability Scans

• The number of devices tested/scanned is determined by Jovasi Technology Limited.
• All user devices to be tested, including mobile and BYOD, must be available for testing during the onsite visit.
• We require network connectivity (wired or Wi-Fi) and an authorised user account to conduct the vulnerability scans.

4. Onsite Visits

• Onsite visit is for mainland UK locations only, and other locations may be subject to additional charges.
• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• The onsite visits are limited to 1 location only (unless pre-arranged beforehand).

5. Remote Support

• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• The remote support is limited to basic support with the certification process, and does not include in-depth technical support (which should be purchased as a pre-assessment onsite visit).

6. Staff & Contractors

• Some services are provided by our sub-contractors or partners. This will be made clear on the final quote.

7. Price & Payment

• The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
• Payment for this service must be received beforehand.
• If the certification is failed again after the 3 month deadline, then the certification must be purchased again, and is subject to additional charges.

8. Cyber Insurance

• The insurance is only available to companies with a turnover less than £20m a year.
• The assessment scope must cover the whole of the company.
• The cover is underwritten by AXA XL, a division of AXA and brokered through Sutcliffe & Co.
• Further details can be found in the IASME website.

9. Other

Please read our general Terms & Conditions for any other terms which may be applicable.