Terms & Conditions - Virtual CISO (Advanced)
1. Service
- It is important to understand that the service is an advisory role, and is not a substitute for other information security requirements.
- Support documents, policies and templates are the copyright of Jovasi Technology Limited, and should not be shared or copied without authorisation.
- We accept no responsibility or liability arising from any financial loss or fine imposed on the customer as a result of this service.
- This option is limited to medium/large companies with more than 50 staff with multiple locations.
- The service includes reviewing policies, procedures and documentation, but does not include their creation and ownership.
2. Onsite Days
- Onsite visit prices are valid for mainland UK locations only, and other locations may be subject to additional charges.
- A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
- This option includes 3 days of onsite consultancy meeting per year.
- The days can be taken consecutively or individually.
3. Remote Support
- A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
- The remote support is limited to basic support within the scope of works. Any additional in-depth technical support must be purchased as an additional day.
- Remote work can be used in 4 hour segments (but must be scheduled beforehand).
- No refunds are given for unused remote work.
4. Staff & Contractors
- Some services are provided by our sub-contractors or partners. This will be made clear on the final quote.
- The Virtual CISOs perform their consultations in accordance with the generally accepted principles of professional practice.
- We accept no responsibility for the quality or performance of any services or products of any third party.
5. Price & Payment
- The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
- Payment for this service must be received beforehand.
- The price does not include any additional services requested by the customer which were not included in the original proposal.
- The price does not include any additional work required to complete the service which was not anticipated at the time of the proposal.
- The price quoted is an annual price (covering 12 months). At the end of the 12 months, the contract will automatically renew.