Terms & Conditions - Incident Response (Planning)
1. Service
- This service is an incident response planning service only, and not a post-incident emergency response service.
- We highly recommend that customers consider a formal BCP/DR certification as part of an incident response plan.
- We accept no responsibility for and financial loss caused by an incident, and recommend the customer considers purchasing a cyber attack insurance policy to cover such losses.
2. Onsite Days
- Onsite visit prices are valid for mainland UK locations only, and other locations may be subject to additional charges.
- A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
- The onsite visit is limited to 1 location only (unless pre-arranged beforehand).
- The days can be taken consecutively or individually, but must be taken within a 6 month period (unless otherwise agreed beforehand).
3. Remote Days
- A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
- Remote work can be used in 2 hour segments.
- No refunds are given for unused remote work.
- The days can be taken consecutively or individually, but must be taken within a 6 month period (unless otherwise agreed beforehand).
4. Staff & Contractors
- Some services are provided by our sub-contractors or partners. This will be made clear on the final quote.
- Our staff and contractors perform their consultations in accordance with the generally accepted principles of professional practice.
- We accept no responsibility for the quality or performance of any services or products of any third party.
5. Price & Payment
- The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
- The price does not include any additional services requested by the customer which were not included in the original proposal.
- The price does not include any additional work required to complete the service which was not anticipated at the time of the proposal.
- Any additional onsite/remote days must be agreed and paid beforehand.
- Any full unused days remaining at the end of the project will be refunded to the customer.
- Optional post-incident response is charged at £500 per day.