Terms & Conditions - Security 'In a Box' (Small Company)

1. Service

• The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
• The 'certification pack' displayed is for illustrative purposes only, and may be different from that shown.
• Support documents are the copyright of Jovasi Technology Limited and the IASME Corporation, and should not be shared or copied without authorisation.
• This option is limited to a small company with up to 25 staff in a single location only.
• The service includes reviewing policies, procedures and documentation, but does not include their creation and ownership.

2. Cyber Essentials

• Cyber Essentials assessment re-takes are free (in accordance with CE guidelines), but any additional tests will be chargeable.
• It is your responsibility to submit the self-assessment itself.
• We cannot guarantee that you pass the Cyber Essentials certification, as some elements are beyond our control.
• The certification is valid for 12 months.

3. Onsite Days

• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• The onsite visits are limited to 1 location only (unless pre-arranged beforehand).
• This option includes a 1 day onsite consultancy meeting per year.

4. Remote Support

• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• Remote work can be used in 2 hour segments.
• No refunds are given for unused remote work.
• The days can be taken consecutively or individually.

5. Monitoring Appliance

• The monitoring appliance remains the property of Jovasi Technology Limited.
• A monitoring appliance will be placed at each site/location (according to the number of locations quoted).
• The monitoring appliance is a 'headless' unit, and no console access will be given to the customer.
• The monitoring appliance should be connected to the network to be monitored with a single ethernet cable.
• Faulty appliances will be replaced free of charge.
• If an onsite visit is required to investigate an appliance which is not faulty, then an additional charge will be applied.
• The customer should keep the shipping box, as it will be required when returning the appliance.
• Any physical damage to the appliance will be chargeable.
• Any attempted hacks against the appliance will be investigated, and reported to authorities.

6. Staff & Contractors

• Some services are provided by our sub-contractors or partners. This will be made clear on the final quote.
• Our staff will not conduct vulnerability scans without a signed testing authorisation form (which will be supplied when purchasing the service).

7. Price & Payment

• The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
• Payment for this service must be received beforehand.
• The price does not include any additional services requested by the customer which were not included in the original proposal.
• The price does not include any additional work required to complete the service which was not anticipated at the time of the proposal.
• The price quoted is an annual price (covering 12 months). At the end of the 12 months, the contract will automatically renew.
• If the certification is failed again after the 2 week deadline, then the certification must be purchased again, and is subject to additional charges.

8. Cyber Insurance

• The insurance is only available to companies with a turnover less than £20m a year.
• The assessment scope must cover the whole of the company.
• The cover is underwritten by AXA XL, a division of AXA and brokered through Sutcliffe & Co.
• Further details can be found in the IASME website.

9. Other

Please read our general Terms & Conditions for any other terms which may be applicable.