Terms & Conditions - Cloud (AWS/Azure)

1. Service

• We cannot guarantee that the quantity of days selected by the customer is adequate to complete the work required, and will recommend an increase in days if we consider this to be the case.

2. Onsite Visits

• Onsite visit prices are valid for mainland UK locations only, and other locations may be subject to additional charges.
• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• The onsite visits are limited to 1 location only (unless pre-arranged beforehand).
• The days can be taken consecutively or individually, but must be taken within a 6 month period (unless otherwise agreed beforehand).

3. Remote Days

• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• Remote work can be used in 4 hour segments (but must be scheduled beforehand).
• No refunds are given for unused remote work.
• The days can be taken consecutively or individually, but must be taken within a 6 month period (unless otherwise agreed beforehand).

4. Staff & Contractors

• Some services are provided by our sub-contractors or partners. This will be made clear on the final quote.
• The cloud consultants perform their consultations in accordance with the generally accepted principles of professional practice.
• We accept no responsibility for the quality or performance of any services or products of any third party.

5. Price & Payment

• The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
• It is the customer's responsibility to ensure suitable payment methods are available to cover cloud platform costs.
• This price does not include the cost of the cloud platform itself, or any other associated software costs.
• Payment for this service must be received beforehand.
• The price does not include any additional services requested by the customer which were not included in the original proposal.
• The price does not include any additional work required to complete the service which was not anticipated at the time of the proposal.
• Any additional onsite/remote days must be agreed and paid beforehand.
• Any full unused days remaining at the end of the project will be refunded to the customer.

6. Other

Please read our general Terms & Conditions for any other terms which may be applicable.