Terms & Conditions - Cyber Essentials (Plus)

1. Service

• The number of devices tested/scanned is limited to those defined by the Cyber Essentials scheme.
• All user devices to be tested, including mobile and BYOD, must be available for testing during the onsite visit.
• It is your responsibility to submit the self-assessment itself.
• We cannot guarantee that you pass the Cyber Essentials certification, as some elements are beyond our control.
• Support documents are the copyright of Jovasi Technology Limited and the IASME Corporation, and should not be shared or copied without authorisation.
• The pre-assessment visit is intended to help you prepare for the Cyber Essentials certification, and identify any technical issues which could be of concern. It is your responsibility to ensure the identified issues are fixed.
• We require network connectivity (wired or Wi-Fi) and an authorised user account to conduct the vulnerability scans.
• The certification is valid for 12 months.
• The 'certification pack' displayed is for illustrative purposes only, and may be different from that shown. The 'certification pack' is available when the 'Telephone & e-mail support & documents' option is selected.

2. Onsite Visits

• Onsite visit prices are valid for mainland UK locations only, and other locations may be subject to additional charges.
• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• The pre-assessment visit is limited to 1 location only (unless pre-arranged beforehand).
• The pre-assessment visit consists of 1 day onsite.
• The onsite visits are limited to 1 location only (unless pre-arranged beforehand).
• The pre-assessment visit applies when the 'Pre-assessment onsite visit' option is selected.
• The onsite audit visit consists of 1-2 days (depending on the size of your company).

3. Remote Support

• A day consists of 8 hours, with core working hours between 8:00am - 6:00pm. Work outside these hours can be conducted with prior arrangement.
• The remote support is limited to basic support with the certification process, and does not include in-depth technical support (which should be purchased as a pre-assessment onsite visit).
• Remote support applies when the 'Telephone & e-mail support & documents' option is selected.

4. Staff & Contractors

• Some services are provided by our sub-contractors or partners. This will be made clear on the final quote.
• Our staff will not conduct vulnerability scans without a signed testing authorisation form (which will be supplied when purchasing the service).

5. Price & Payment

• The price quoted is an estimate, and a final quote (with adjustments/discounts) will be provided by our sales team.
• Payment for this service must be received beforehand.
• Vulnerability re-scans that can be conducted on the same day will be done free of charge. If a vulnerability re-scan must be conducted on a different day, then this will be charged extra.
• If the certification is failed again after the 2 week deadline, then the certification must be purchased again, and is subject to additional charges.

6. Cyber Insurance

• The insurance is only available to companies with a turnover less than £20m a year.
• The assessment scope must cover the whole of the company.
• The cover is underwritten by AXA XL, a division of AXA and brokered through Sutcliffe & Co.
• Further details can be found in the IASME website.

7. Other

Please read our general Terms & Conditions for any other terms which may be applicable.